Privacy policy

Who processes your data

The data controller is Zimmer, s.r.o., company ID (IČO) 27367541, registered at Teplická 273/34, 190 00 Praha, Střížkov. You can reach us at zimmer@email.cz or +420 602 346 083.

Data from the order form

When you order a tow or transport through this website, we process the data you enter in the form yourself — typically your name, phone number, e-mail, the pick-up and destination address and details of the vehicle. We need them to handle your order and to arrive at the right place.

If you fill in a phone number, we send a text message to it confirming that we have received the order, and our dispatch gets the same message. We use the SMSManager service (SMSmanager s.r.o.) to send it; as a processor it receives your phone number and the text of the message. You can submit the order without a phone number — we then send you no text message and get back to you by e-mail.

Cookies and traffic measurement

Essential cookies keep the website working and we use them without consent. We deploy analytics and marketing cookies only after you give us consent in the banner shown on your first visit. Until consent is given, every optional category is switched off.

With your consent we use:

  • Google Analytics 4anonymised traffic statistics, so we know which pages help people.
  • Google Tag Managerthe tool that places the measurement above on the website.
  • PostHogbehaviour analytics and session recordings on European servers. It shows us where people get stuck in the order form. Data you have entered is masked in the recordings, and we do not send your phone number, e-mail or address to PostHog.

You can withdraw or change your consent at any time — just delete this site's cookies in your browser and the banner will appear again.

Your rights

You have the right to access your data, to have it corrected or erased, to restrict processing, to data portability and to object. You can exercise these rights at zimmer@email.cz. If you believe we are not handling your data correctly, you can turn to the Czech Data Protection Authority (Úřad pro ochranu osobních údajů).

Contact

Zimmer, s.r.o., premises at Ďáblická 553/2, 182 00 Praha 8 - Střížkov. 24/7 dispatch +420 602 346 083, e-mail zimmer@email.cz. You will find further contact details on the page Contact.